Ordering via the website is easy! You don't need a credit card because we have numerous payment methods. You may opt to sign up for an account in our website or order as a guest.
1. CHOOSE your currency. (Philippine Peso, US Dollar, Euros, Australian Dollars, Indonesian Rupiah, etc.)
2. BROWSE products.
3. If you like an item, click ADD to cart. Browse for other items you like and click ADD to cart.
(FOR BRACELETS: It is important to indicate your preferred wrist size. You may use a tape measure to measure your wrist - the part of the wrist with the protruding bone. Please don't exaggerate allowances. If you are giving the bracelet as gifts, the STANDARD FEMALE WRIST SIZE is 14cm to 15cm. The STANDARD MALE WRIST SIZE is 15cm to 16cm.)
4. SAVE on shipping fee by maximizing your orders per transaction.
6. FILL out the information sheet.
7. SELECT applicable Shipping Fee:
FOR PHILIPPINE CUSTOMERS:
- Php 50 for Metro Manila via local courier
- Php 145 for Metro Manila via LBC
- Php 165 for Luzon via LBC | Php 175 for Visayas & Mindanao via LBC)
- Bigger and heavier items like lamps, geodes, etc. have different shipping rates.
FOR INTERNATIONAL ORDERS, we ship anywhere in the world. We ship items via a traceable method thru a local partner of DHL. Your orders are safe. If your country is not on the list, kindly email us at email@example.com.
8. CHOOSE a payment method.
- PAYPAL Direct Payments are accepted. You may also use a credit card.
- BANK DEPOSIT via BPI, BDO, and Metro Bank
- MONEY TRANSFERS. We ONLY accept money transfer payments made through: LBC, Western Union, Palawan Express and Cebuana Lhuillier.
9. FOR PHILIPPINE-BASED CUSTOMERS (Bank Deposits / Money Transfers): After payment, alert us by sending an SMS to +639182450766. Please email a photo of your transaction slip at firstname.lastname@example.org with the ORDER NUMBER ON THE SUBJECT LINE (EXAMPLE: Subject: Transaction Slip for Order No. 168). We only guarantee prompt receipt of the transaction slips via email, NOT Facebook or Viber or other means.
FOR PHILIPPINE PAYPAL PAYMENTS: No need to send email since we also receive a notification email when you Pay via the website. Kindly SMS us though at +639182450766 informing us of your purchase. Please state your Order Number as well.
FOR INTERNATIONAL CUSTOMERS PAYING VIA PAYPAL: No need to send SMS or email since we also receive a notification email when you Pay via the website. You You can make follow-ups by emailing email@example.com. Please include order number on the subject line. You can also send us a message via Viber or WhatsApp at +639182450766.
10. Keep the positivity while waiting for your items.
A.) The Mala Tree's artisan mala necklaces and other products are mostly handmade. Also, we "cleanse" and "imbue" your crystals with auspicious energies. Plus, we only schedule shipments on "favorable" days. We make sure that all elements of luck and positivity are incorporated in every piece.
B.) For Philippine orders, to manage expectations, here is the REALISTIC waiting period for on-hand items:
- Metro Manila, via Local Courier - 3 to 5 Business Days
- Metro Manila, via LBC - 2 to 4 Business Days (but it comes earlier most of the time)
- Luzon, Visayas, and Mindanao via LBC - 2 to 7 Business Days, depending on location (but it comes earlier most of the time)
C.) We process payments THE DAY AFTER YOU SENT YOUR DEPOSIT SLIP. That is when you should start counting in reference to the waiting period in Section B above. We process and ship the items immediately if the day is auspicious for that activity, so after payment, we encourage you to patiently wait until Day 3. A follow-up is encouraged on Day 4.
Crystals and Dharma products are sensitive to energies. Let's all keep the positivity while waiting for your crystals to arrive. It will arrive at the right time.
Thank you! Happy shopping!